We accept exchanges or store credits within 10 days of purchase or delivery. See our full return policy here.

🔹 Eligible Items: All non-furniture items can be exchanged or credited, as long as they are in their original condition with tags attached.
🔹 Final Sale Items: Furniture, special orders, and designer bags are final sale and cannot be exchanged or credited.
🔹 Online Purchases: Eligible online purchases can be returned in-store—just bring the item along with your order confirmation.
🔹 Receipt Required: A valid receipt is required to process any exchange or store credit.

For assistance, visit our Contact Us page or stop by in-store.

Absolutely! Our team is passionate about helping you create a space you love. Submit your Project to schedule your consultation, or visit us in-store to learn more about our services.

Creating an account is quick and easy!

1. Click here to access the Account Creation page.
2. Click "Sign Up."
3. Enter your First Name, Last Name, Email Address, and Password.
4. Click "Create Account" to complete the process.

Yes! We occasionally run special sales and promotions, and we’d love for you to stay updated. Follow us on social media and subscribe to our newsletter to be the first to know about exclusive deals!

Follow Us:

• Facebook: Our Favorite Things
• Instagram: @OurFavoriteThingsKC
• TikTok: @home.ourfavoritethings
• Pinterest: @homeourfavoritethings

Get 15% Off Your First Order!
Sign up for our newsletter to receive exclusive discounts, early access to promotions, and special offers. Simply scroll to the “Keep in Touch” section at the bottom of the page and enter your email. Don’t forget to include your phone number for text alerts on upcoming sales!

Yes! Once your order is shipped, you'll receive an email with a tracking number so you can monitor its progress until delivery.

You can also track your order on our website:

Click the Chat icon in the bottom right corner
Select Track my order
Enter your Order Number (found in your email receipt)

We offer various shipping options to meet your needs:

Standard Shipping – Affordable delivery for routine orders.

Express & Expedited Shipping – Faster shipping options are available for an additional fee. Rates and delivery estimates will be displayed at checkout.

Local Pickup – If applicable, we offer in-store pickup for local customers.  Simply select the “In-Store Pickup” option at checkout.  You will receive an “Order Ready” notification once your item is ready for pick up.

We're sorry for any inconvenience! If your package is lost or arrives damaged, please reach out to our customer service team right away. You can contact us by:

• Phone: 816-857-5761
• Email: orders@THGsold.com

We'll work quickly to resolve the issue and ensure you receive your order.

Important: While we are happy to assist with lost or damaged packages, Our Favorite Things is not responsible for shipping carrier errors or damages caused during transit. However, we will gladly help you file a claim with the carrier if needed. Please keep all packaging materials and damaged items until your claim is processed.

Currently, we only ship within the United States. We hope to
expand our shipping options in the future. Please stay tuned!

We're happy to help! You can reach us through our Contact Us page, and our team will assist you as soon as possible.