You can find us at 5904 NW 63rd Terrace, conveniently located in Kansas City, MO. We look forward to seeing you!

Our store is open: 

• Tuesday 10-5
• Wednesday 10-5
• Thursday 10-7
• Friday 10-5
• Saturday 10-5

We’d love to see you!

Yes, we offer in-store pick-up! Simply select the "in-store pick-up" option at checkout, and we'll have your order ready at our location as soon as it's processed.

Creating an account is easy! Click on “Account” at the top of our homepage and follow the prompts to set up your profile.

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

Yes, once your order is shipped, you'll receive a tracking number via email, allowing you to monitor its progress until it arrives.

We accept returns within 10 days of purchase for unused, unopened items with original packaging. Some exclusions may apply. See our full return policy here.

We provide various shipping options to accommodate your needs, including standard, express, and expedited shipping.

Orders are typically processed within [1-3 business days] and then shipped based on the shipping method you choose.

We offer exchanges or store credits within 10 days of purchase or delivery. Be sure to have your receipt for quick processing.

Yes, you can return eligible online purchases in-store. Just bring the item along with your order confirmation.

Not yet, but it's in the works!

Absolutely! Our team is passionate about helping you create a space you love. Contact us to schedule your consultation, or visit us in-store to learn more about our services.

To initiate an exchange or request store credit, please contact our customer service team at orders@THGsold.com with your order details.

Yes, please bring your receipt or proof of purchase to make the exchange process smooth and hassle-free.

Yes, we occasionally hold sales and promotions. Stay updated by subscribing to our newsletter or following us on social media.

Yes, we offer both express and expedited shipping for an additional fee, allowing you to receive your items as quickly as possible.

Yes, you can opt for shipping updates via email at checkout.

If your package is lost or arrives damaged, please reach out to our customer service team, and we’ll assist you in resolving the issue.

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

You can contact us through our contact page! We will be happy to assist you.